WHAT ARE MY DELIVERY OPTIONS?
Please note that our delivery service may be affected over holidays and during sale periods. Specific delivery details will be confirmed at the time of order.
Delivery is subject to stock, courier availability and courier area.
Normal processing time is within 1 to 2 business days (excluding weekends, holidays and sale periods) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping is free of charge for all orders regardless of how many items you order.
Can I have my order delivered to an alternative or work address?
Please triple check that you have provided the correct address before placing an order.
We can only change your delivery address in case your order hasn’t been processed yet and is still in our warehouse.
In case your order has not been processed, please follow these steps,
– If you have an account with us,
Log in to your account using your email address and password,
Select ‘delivery address’ option from the menu on the left-hand side,
Here you will be able to add up to five addresses to your account.
You can also add an additional delivery address at the checkout stage when placing an order.
– If you don’t have an account with us,
Please contact our customer service at firstname.lastname@example.org
Once this order has been successfully processed, you can start having items delivered to an alternative residential address.
I have received an incorrect or faulty item
We’re very sorry you have received an incorrect or faulty item.
Please email our customer service team at email@example.com and we’ll handle it from there, we’ll take good care of your case.
What if I’m not in when my order is delivered?
If you’re not in when we try to deliver your goods, and we’re not able to leave them in a safe secure place, we’ll leave a card notifying you of the time we attempted delivery. Delivery will be attempted twice before the parcel is returned back to us.
Will all my items be delivered together?
In most cases your whole order will be delivered at the same time, in exception of a delayed item.
In this case, delayed items will be dispatched as soon as stock becomes available. You can track the progress of your order by going to My Account and selecting ‘Order Tracking’ on the left side, under “Account Options”.
If your order has been dispatched into our courier network, we’ll send you an email enabling you to track your delivery. The email will detail how many parcels have been dispatched to you.