Return and Refund Policy
We want every Furssa order to feel clear after checkout. We accept returns for defective products only. This page explains what counts as a defect, how to report one within 14 days of delivery, and what happens after an approved return reaches us.
Return window
14 days from delivery, defective items only
How a return works
Every return starts with a message to us. You report the defect, we verify it, and only then do you send the item back. The return covers verification, shipment, and inspection; the refund follows once the return is approved.
Contact us within 14 days
Reach us within 14 days of delivery with your order number. You will find it in your account order history or on the order tracking page.
Show us the defect
Tell us which item is affected and what is wrong, and send clear photos or a short video. For damage in transit, add a photo of the packaging.
We verify the defect
Our team checks your report against the 14-day window and the criteria on this page, then confirms whether the return is approved.
Send the item back
Only after approval, follow the return instructions we send you. Keep your carrier receipt until the return is closed.
Inspection and refund
Once received, we inspect the item to confirm the defect. Approved refunds are issued to the original payment method or recorded manually.
What counts as defective
Arrived damaged: the product reached you broken, cracked, bent, or crushed in transit.
Faulty: the product does not work as intended or shows a manufacturing fault.
Wrong or incomplete: you received a different item, size, or colour than you ordered, or parts or accessories were missing from the package.
Reported within 14 days of delivery and sent back, once approved, with its original packaging, tags, accessories, and included documents.
Partial quantities from an order, as long as they have not already been returned or refunded.
Items that may not qualify
Non-defective items: arrived working and as described, including a change of mind, a size or colour you chose, or an item no longer needed.
Damage after delivery: misuse, accidents, water, heat, chemicals, incorrect use or installation, and repairs or modifications.
Normal wear and tear, and slight colour differences caused by your screen.
Late or unconfirmed returns: reported after 14 days, sent without our approval, or sent back incomplete.
Special items, unless defective: digital goods and gift cards, final sale and clearance, personalized items, and opened hygiene products.
Defect or damage? A defect is a problem the product already had when it reached you: damaged in transit, faulty, or not what you ordered. A problem that appears after a product arrived working, through an accident, misuse, or everyday wear, is not a defect. We decide from your photos or video and, when needed, by inspecting the item, and we always explain what we found. Not sure? Contact us within 14 days of delivery and we will confirm whether your item qualifies before you send anything.
Refund rules
Refunds are capped at the remaining refundable order balance. Shipping, taxes, discounts, and fees may be adjusted based on the approved items and the condition received.
Original payment method
Card, PayPal, Razorpay, and Paystack refunds are sent back through the original payment provider when possible.
Partial refunds
If only part of an order is returned, the refund may include the item amount, eligible tax, and selected fees.
Manual refunds
COD, cash, POS, and manual payments may be handled outside the payment gateway and recorded by the store team.
Approved defects are on us
Once we confirm a defect, we cover the return shipping and put it right with a replacement or a full refund. If you prefer, we can issue store credit for your next order instead.
Return request statuses
These are the typical states you may see as the return moves from request review to refund completion.
Your return request has been submitted for review.
The return is accepted and return instructions are provided.
The returned item is on its way back to the store or vendor.
The returned item has arrived and is waiting for inspection.
The approved refund is being prepared or sent to the payment provider.
The refund has been issued or manually recorded.
Ready to review an order?
Start from your order history if you have an account. If you checked out without signing in, use the tracking page with your order number and checkout email or phone.