Order Tracking
Enter your order number and checkout contact to see the latest delivery status.
How to track your order with Furssa, from checkout to your door
This is the page to track your order with Furssa. Enter the order number from your confirmation email and the email address or phone number you used at checkout, and you will see where things stand.
Every order moves through four steps: Order placed, Processing, In transit and Delivered. Your confirmation email arrives within an hour of payment. When the parcel leaves, we email you a tracking number and tell you how many parcels are on their way. Allow up to 48 hours for the first tracking update. Until a carrier is attached to your shipment, this page reads Carrier pending, which is normal early on.
What we sell, and how we stand behind it
Furssa is a general store for the things a household actually uses: home and kitchen, beauty, auto, kids, pets and sports. We curate each product from a vetted network of manufacturing and fulfilment partners and sell it to you directly, without the markup of retail floor space. That is how prices stay sensible.
Standing behind a product starts with being straight about it. If an item is not right, you have 14 days from delivery to return it unused and in its original condition, and items that arrive damaged or defective are ours to put right. The terms are on our returns page. We are a small team, and we read every message that comes in.
How we prepare your order
We prepare each order with care. Before it is packed, we check that it matches what you chose: the right product, colour or size, and the right quantity.
Then we pack it to travel well:
- Beauty and personal care: kept in its original packaging.
- Kitchen, home and DIY: breakables wrapped against knocks.
- Kids and toys: sets kept together in their box.
- Pets, sports and auto: packed so nothing shifts on the way.
If anything arrives damaged or not as described, write to support@furssa.com with your order number and we will put it right.
Processing time, and why peak season takes longer
Orders are normally processed within 1 to 2 business days of your confirmation email, not counting weekends and public holidays. We ship from partner facilities in Poland, China, Hong Kong and elsewhere, chosen per product, so each item leaves from the place best set up to send it.
Some weeks are simply busier. Black Friday and Cyber Monday, the run-up to Christmas, Valentine's Day, back-to-school and the summer sales bring a wave of orders at once. During sale periods and holidays, processing can run past the usual 1 to 2 days and transit can stretch too. If you track your order in those weeks, a few extra days in Processing are expected, and a gift for a fixed date is best ordered early.
Delivery: what to expect at your door
Delivery times depend on where you live and are counted from dispatch, not from the day you order. Our main markets are the United States, the United Kingdom and the European Union, and we ship worldwide. Every estimate, rate and free shipping threshold is on our Delivery information page. Estimates are estimates: weather, customs and carrier backlogs sit outside our control.
If you are out when the courier calls and there is no safe place for your parcel, you will find a card with the time of the attempt. Delivery is tried twice before the parcel comes back to us. Some international routes do not offer end to end tracking, so you may see few updates while the parcel is still on its way.
Rewards on every order
Every Furssa order can give you something back. Members of our loyalty programme earn from 1 point per dollar spent, plus 100 points for creating an account and 50 for each review. 500 points take $5 off a future order, and points do not expire while your account stays active. As your spending grows you move up to Gold, where free shipping is included.
Questions, problems and complaints
For anything about an order, from a missing email to a parcel that has gone quiet, contact us or write to support@furssa.com with your order number.
If you have already raised an issue and are not satisfied with the outcome, use our complaints process. Our Contact Centre usually resolves complaints within 3 business days. If one needs to go further, our Complaint Resolution Management Team acknowledges it within 5 business days, and in most cases you will have a final response within 3 weeks.
Frequently asked questions
I placed an order but have no tracking number yet. Is that normal?
Yes. We email your tracking number once the parcel is dispatched, normally within 1 to 2 business days of your confirmation email, and longer during sale periods. Allow up to 48 hours after that for the first update. If the email never arrives, check your spam folder, then write to support@furssa.com.
The tracking form cannot find my order. What should I check?
Use the order number exactly as it appears in your confirmation email, with the same email address or phone number you entered at checkout. A new order can take up to 2 hours to appear in your account. If it still does not show, contact us.
Why has my tracking stopped updating?
Parcels are scanned at set points, so gaps of several days are common on international journeys and while a parcel clears customs. If the estimate for your country on our Delivery information page has passed, contact us and we will look into it.
My order arrived in more than one parcel. Why?
Most orders arrive together. If one item is delayed, the rest go first and that item follows as soon as stock is available. Your dispatch email tells you how many parcels to expect.
I entered the wrong delivery address. Can I change it?
Only while your order has not been processed and is still with us, so contact us as soon as you notice. Once the parcel has left, the address is final and any change has to go through the courier.
Will peak season delay my order?
It can. Around Black Friday, Christmas and other big sale periods, processing and transit can each take a few days longer. If you need something by a set date, order well ahead and track your order here as it moves.
An item arrived damaged or is not what I ordered. What should I do?
Email support@furssa.com with your order number and a short description, and our customer service team will handle it from there. Damaged and defective items are covered by our returns policy.