Last Updated: 6 October 2026
This Shipping Policy describes how Sinergia Ventures LTD. and its subsidiaries and affiliates (“Furssa”, “we”, “us”, and/or “our”) handle shipping.
We ship orders as soon as possible; However, this will not always be the same day that the order is placed. Orders placed on a business day before 2:00 PM UK time (9:00 AM US Eastern Time) can ship the same day, and every order ships within 2 business days at most; during sale periods there may be additional delays. We do not guarantee delivery or shipment dates. All dates are estimated. Orders are shipped to the delivery address as entered by the customer when order is placed.
Please triple check all shipping details you provide to us are correct prior to completing your order. Once your order has left our warehouse, we are unable to make any changes. The address submitted on order is final and any changes required are to be requested through the Courier Service.
Table of Contents
- COVID-19 Delivery Information
- Shipping Rates and Delivery Times
- How do I check the status of my order?
- Shipping to P.O. boxes
- Why is my order stuck in transit?
- Refunds, returns, and exchanges
1. COVID-19 Delivery Information
In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.
Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.
There is currently no impact to our delivery services at this stage; however we encourage all customers to use your home address for delivery.
Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered.
You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.
We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.
Business days are Monday to Friday, excluding public holidays. Orders placed on a business day before 2:00 PM UK time (9:00 AM US Eastern Time) can ship the same day, and all orders ship within 0 to 2 business days. Orders placed after the cut-off, at the weekend or on a public holiday are prepared from the next business day. You will receive another notification when your order has shipped.
2. Shipping Rates and Delivery Times
We ship worldwide. Our main markets are the United States, the United Kingdom and the European Union, and every other country ships at one flat rate. The delivery times below are estimates based on your delivery address and are counted in business days (Monday to Friday); the total includes the 0 to 2 business days we need to prepare your order. Shipping rates are fixed in each market's own currency: US dollars for the United States, pounds sterling for the United Kingdom and euros for the European Union; all other countries are charged in US dollars.
United States
- Order cut-off: 2:00 PM UK time (9:00 AM US Eastern Time)
- Handling time: 0 to 2 business days
- Transit time: 6 to 10 business days
- Total delivery time: 6 to 12 business days
United Kingdom
- Order cut-off: 2:00 PM UK time
- Handling time: 0 to 2 business days
- Transit time: 4 to 8 business days
- Total delivery time: 4 to 10 business days
European Union
- Order cut-off: 2:00 PM UK time
- Handling time: 0 to 2 business days
- Transit time: 8 to 12 business days
- Total delivery time: 8 to 14 business days
For all other countries, allow 2 to 4 weeks after dispatch.
| Destination | Standard shipping | Free shipping |
|---|---|---|
| United States | $9.99 | Orders over $99 |
| United Kingdom | £9.99 | Orders over £90 |
| European Union | €12.99 | Orders over €90 |
| All other countries | $9.99 | Not offered |
PLEASE NOTE :
Orders ship from our warehouses in the United Kingdom and Hong Kong, depending on where each item is in stock. Shipping time is an estimate, not an absolute guaranteed delivery date. Many conditions are implicated, such as weather, holiday season, customs issues, logistics holdups, and more that can cause delays and they are out of our control. Unfortunately our global suppliers for some countries do not provide tracking numbers but we do offer a satisfaction guarantee. International shipping takes longer and certain countries don’t have tracking available. If for some unknown reason you did not receive your confirmation email or tracking number:
Please don’t worry. Just send an email to support@furssa.com and we’ll make sure you receive it.
3. How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order by the end of the total delivery time for your region (see section 2), please contact us at support@furssa.com with your name and order number, and we will look into it for you.
To track your order, go to Track Order.
4. Shipping to P.O. boxes
Some carriers restrict delivery to P.O. Boxes. Where the carrier handling your parcel does, that carrier's own rules apply. Prices include VAT for orders delivered to the United Kingdom and the European Union, so there is nothing extra to pay on delivery. For orders to the United States and all other countries, any local taxes or import duties that apply are not included in the price.
If the order arrives at your country and…
- The customer refuses to accept the package.
- No attempt is made in the country of destination to deliver the package.
We reserve the right to abandon the package(s) and will not be responsible for any refund.
5. Why is my order stuck in transit?
Occasionally, orders do get delayed when entered the country. With inspections and customs packages can be stuck for up to 4 weeks with no updates to the tracking. This is fairly uncommon, but it does happen. If your order is stuck and hasn’t moved for several days unfortunately there’s nothing that can be done to get it moving again, besides simply waiting for it to be released, so we appreciate your understanding and thank you in advance for your patience.
6. Refunds, returns, and exchanges
We accept returns for defective products only, reported within 14 days of delivery. A product is defective if it was damaged in transit, is faulty, or is not what you ordered (a different item, size or colour, or missing parts). A change of mind, a size or colour you chose, normal wear and tear, and damage that happens after delivery through an accident or misuse are not defects.
Contact us at support@furssa.com within 14 days of delivery, before you send anything back, with your order number, a short description of the problem and clear photos or a short video; for damage in transit, add a photo of the packaging. Once we confirm the defect, we cover the return shipping and put it right with a replacement or a full refund, or store credit if you prefer. Items sent back without our confirmation may not be accepted or refunded. The full terms are in our Refund & Returns Policy.
If you have any further questions, please don’t hesitate to contact us at support@furssa.com.
Sinergia Ventures LTD.
- UK Address: 71-75 Shelton Street, WC2H 9JQ, London, United Kingdom.
- US Address: 304 S. Jones Blvd, Las Vegas, 89107, United States.
- Email Address: support@furssa.com
- EU Phone number: +44 7786 551851
- US Phone number: +1 302 601-0356